RETURNS & FAQS

RETURNS?

We hope you love all your purchases from Juliet, but we understand that things do happen and you may need to make a return.

To begin a return, please click the link below to download our return form. When sending an item back for any reason, this must be included in the package. 

https://drive.google.com/file/d/1E_0YDsvKfMYqVhNz2NjGuaqC42Ls6VuL/view?usp=sharing

RETURN POLICY?

RETURNS ARE ACCEPTED FOR STORE CREDIT ONLY WITHIN 14 DAYS OF MERCHANDISE ARRIVAL DATE AND IF THE ITEM IS IN UNUSED CONDITION, WITH TAGS ATTACHED, FREE OF MAKEUP, STAINS, DEODERANT, PERFUME SMELLS ETC.

AFTER 14 DAYS, WE UNFORTUNATELY CANNOT ACCEPT A RETURN. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNWORN AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED. IF WE FIND ANY STAINS OR SIGNS OF WEAR, WE CANNOT OFFER STORE CREDIT. IF YOU WISH US TO SHIP THE DAMAGED ITEM BACK TO YOU, YOU ARE RESPONSIBLE FOR THE SHIPPING COST ON RETURNS.

TO RETURN AN ITEM:

1. Print out the return form that can be found at the top of this page. If you do not include this form, we will not be able to locate your order and will be unable to process your return.

2. Ship the item/s you wish to return to the following address along with your return form:

3131 W Bolt Street
Fort Worth, TX 76110

** YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM(S). SHIPPING COSTS ARE NON-REFUNDABLE.** We recommend you use a trackable shipping service (we find USPS first class or USPS Priority the most cost effective). We are not responsible for lost packages, but you can be refunded for a lost package by USPS if you use USPS Priority service. 

Please allow 2-3 business days for us to process your return and issue store credit once we receive your item back.

*** ALL SALE ITEMS ARE FINAL SALE. ANY ITEM THAT IS LISTED IN THE “SALE” SECTION IS FINAL SALE AND CANNOT BE RETURNED. ADDITIONALLY, ALL ITEMS PURCHASED AT A DISCOUNT OF 25% OFF OR MORE ARE FINAL SALE.

INTERNATIONAL PACKAGES?

If you are interested in placing an order outside of the U.S, please contact us at info@shopwithjuliet.com.

SHIPMENTS?

All orders placed after 12pm Friday will be shipped the following Monday morning.